Q. Who is Supervision Cable TV
High Speed Internet Access Services (SCTV)?
A. Supervision Cable TV High Speed Internet Access is a
service created by Supervision Cable TV to provide high speed Internet access
via the use of cable modems.
Q. What steps need to be taken in
order to have SCTV fully operational?
A. One needs to be a SCTV cable subscriber, have an
installed ethernet card in their computer, a cable modem and a cable outlet near
the computer.
Q. How can customers subscribe to
SCTV?
A. Customers can pick up an application at the
following locations:
In Whittier: The Video Shop
Yukon Telephone Company, Inc. - Shop Building
or print one from this
site!
Q. How does the cable modem
service work?
A. SCTV operates over your local cable TV network using
a special cable modem. Installation is simple. One cable connects
the cable modem to a cable TV outlet in your home or business, another connects
the cable modem to your computer, and the third connects the cable modem to a
power outlet.
Q. What should one do if there is
difficulty with the service?
A. One should call the SCTV office at (907) 472-2300 in
Whittier, or (907)366-7110 in Tanana.
Q. Who is the server?
A. The server is just a computer which connects to and
shares information with other computers.
Q. How can I get e-mail?
A. SCTV offers one free e-mail account for each
Internet account. Additional e-mail accounts may be obtained for $5 per
e-mail account.
Q. Where can I get space for a Web
Page?
A. SCTV offers web space for websites. For more
information about ordering and pricing please contact
Aurora Web Service or e-mail your request to
webmaster@whittierforum.yukontel.com. Q. Can I use AOL, Prodigy, Juno or
Comp-u-serve?
A. Yes. However, the content provider, AOL or
whomever, will bill you about $9.95/month for the use of their content.
This fee is in addition to the $50.00 a month SCTV will be billing you for
access. So, please make sure you research the possible costs
associated with this type of service before you sign up.
Q. What is the speed?
A. There is no good answer. Speed has a number of
factors. Locally, information can be passed from one point to another at
5.12/Mbps. The local capacity can easily be expanded to 10/Mbps if demand
warrants it. This is shared capacity among all active customers online. Speed
is a function of many factors, the computer you're using, the local network, the
speed of the server information is being requested from, the congestion of the
links from the server back to the local system as well as many other factors. There are a number of other items which will
determine the performance while using the system. First, is your computer.
If your computer can't process the information as fast as it is being delivered,
then the processing speed will be slower. Second, is the computer from
which the information is requested. If this computer is slow at providing
the information, you will receive the information slowly. Third is the
network, which gets the information from the computer providing it to you to
your computer. If the routes through which you requested the information
has a lot of users, your request will be processed slower. Over time you
will find a usage pattern which gives you the best performance for your life
style.
Q. Where does your
responsibility begin?
A. Much like the cable systems where the cable service
is provided to a converter box, service will be provided up to the output of the
cable modem. When a problem occurs SCTV has a computer which plugs into
the cable modem and if the system works to that point, then it's a good
indication that it is your computer and you will need to resolve the problem.
SCTV will do what it can to help, but we are not experts in the computer
hardware business. The customer is responsible for returning the cable
modem to the SCTV office in good condition and working order upon termination of
service.
Q. Are
there additional monthly costs?
A. For the
typical customer , no. For customers who upload and download
large amounts of information yes. As a result of a few users
abusing the system monthly through put capacities have had to
be put n place to avoid network congestion. Users downloading
and uploading large files 24 hours a day 365 day a year impact
the performance of all customers on the system. To make the
heavy users pay for their extensive use and give an incentive
to be reasonable in their usage there is a $0.10 MByte charge
in excess of 6 Gig Bytes downloaded or 3 Gig Bytes uploaded.
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